Frequently asked questions

We deliver exclusively within Germany.

Shipping costs flat-rate 6,90 € (incl. VAT). From a value of 49,90 € Shipping within Germany is free of charge. Pure tobacco orders always cost €6.90 shipping. Details: Shipping & delivery.

After receipt of payment, delivery usually takes place within 1–3 working days.

Tobacco, vape products and e-liquids are only for persons aged 18 and over. By placing an order, you confirm that you are of legal age.

For age verification we use a age verification in the shop (OneGuard). In addition, a age verification can be delivered.

For age-restricted goods, handover can only take place after a successful age or identity check to you or an authorised recipient (e.g. DHL Ident-Check). Without a successful check, the parcel will not be handed over.

PayPal is not available for tobacco. As soon as tobacco is in the cart, PayPal is excluded. You can then pay via Klarna, Pay by Bank or bank transfer.

The reason is the PayPal policy on tobacco products. More information under Terms of payment.

Carts containing only charcoal or accessories can still use PayPal, provided PayPal is enabled in the shop.

The checkout shows the currently available methods (e.g. Klarna, Pay by Bank or bank transfer). PayPal only if the cart does not contain tobacco. See Terms of payment.

With the newsletter code HOLSTER5 you receive a discount on selected items not subject to tobacco tax (details and exclusions in the checkout or in the promotion terms). Tobacco products are typically excluded.

Depending on the product, different nicotine strengths are available (e.g. 0, 10 or 20 mg/ml). The available strengths are shown on the respective product page.

Tobacco is shisha tobacco with tax stamp. Vape includes devices and pods. E-Liquids are refill fluids. All three categories are age-limited (18+).

Consumers are in principle entitled to a legal right of withdrawal. Please observe special rules for sealed goods for hygiene or health reasons. Details: Cancellation policy.